1. Our agreement with you
In this agreement, we are Healthy Shoes , 22 East Glen Avenue, Livingston , EH548BS and you are the person detailed on the Order Forms.
Our agreement is made on the date we despatch your goods from our base, details of which you provided on the order form. Only the goods listed on the confirmation of despatch email sent at the time of despatch will be included in the agreement. Our agreement includes all correspondence from us to you.
2. Processing your order
We will send a confirmation email by way of acknowledging your order within 24 hours. This email does not constitute acceptance of your order by us
If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products plus any shipping charges from your nominated payment method
Should you not receive your chosen products within 10 days of despatch please contact us to let us know by email or by telephone. You will then be given the choice of:
a) Cancelling your order whereupon we will refund the full price you paid, or
b) After a further waiting period as agreed by us, we will despatch a replacement order provided the goods remain in stock. If no stock is available, we will cancel and refund the order.
If the goods should turn up after the order has been cancelled and refunded or a duplicate order delivered, you must contact us to arrange payment for the duplicate items or to arrange return of the goods.
We ask that you return the goods to us, in their original condition and with the original packaging, within 14 days of receipt. On receipt of the goods we will refund their full amount as soon as possible and within a maximum of 30 days.
UK mainland based customers will have to pay for return /refund postage .
On return of your goods you may request replacement products, we will despatch these to you subject to availability. Your original order will be refunded and a new order placed this allows complete traceability of your orders.
For Faulty or incorrect items please contact us to arrange their return upon receipt we will either refund in full or despatch an alternative.
4. Cancelling your order
Under the Consumer Contracts Regulations, you may cancel your order for any reason by giving us notice within 14 days starting the day after receipt of the goods, you must inform us of your wish to cancel either in writing, email or by phone, we have also included a cancellation form for you to complete . We will refund you within 14 days of receiving the goods, any paid delivery charge will be included in your refund once we have received all, not part, of your order. The delivery charge refund will be to the value of standard delivery only. You must return the items to us at your expense and within 14 days of cancellation of your order.
Please return items to the address below.
22 East Glen Avenue
5. Basis of Sale
The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.
Any typographical, clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.
You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.
The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.
Although every care is taken in regards to accuracy of printed media at the time of press sometimes omissions or errors can occur and Healthy Shoes reserve the right to withdraw the offer of sale.
6. Price of the Goods
The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing. All prices unless otherwise stated are displayed in pounds sterling (GBP).
The price is inclusive of any payable value added tax in the UK.
We reserve the right to change prices for products at any time without prior notice.
7. Risk and Property
Risk of damage to or loss of your chosen products shall pass to you on delivery of them.
Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.
We recommend that all product intended for outdoor wear should never be tried on surfaces intended for indoor wear. For instance please do not try footwear with dark coloured soles on light coloured carpets.
We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.
You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.
9. Force Majeure
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-
- Act of God explosion flood tempest fire or accident.
- War or threat of war sabotage insurrection civil disturbance or requisition.
- Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.
- Import or export regulations or embargoes.
- Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party).
- Power failure or breakdown in machinery.
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.
The Contract shall be governed by the laws of UK.
11. Whole Agreement
The terms and conditions set out in this Agreement represent the entire Agreement.